Philadelphia’s SEPTA will implement additional initiatives and a series of corrective action plans (CAPs) in response to a recent Safety Management Inspection (SMI) conducted by the Federal Transit Administration (FTA).

The CAPs will help the authority further the series of proactive efforts initiated late last summer aimed at enhancing safety and security; increasing staffing and training; and shoring up operational practices and procedures.

SEPTA’s Corrective Action Plan

The FTA maintains federal oversight over SEPTA’s operations and recently conducted an inspection of the authority’s safety protocols, practices, and processes. FTA representatives were on site at SEPTA locations for inspections and employee interviews between September 2023 and January 2024.

The FTA recently published a Safety Management Inspection (SMI) report, which outlines findings and directives SEPTA will be implementing, primarily as it relates to reducing crime, increasing staffing and training, and strengthening operational practices and policies.

The FTA also assessed PennDOT, which has primary oversight responsibility for transit rail operations in Pennsylvania.

“We embrace the opportunity to work with the FTA and PennDOT to make SEPTA better, and we take their feedback seriously,” said SEPTA CEO/GM Leslie S. Richards. “As an organization, we have already initiated actions to address these areas of concern, and we are committed to making further improvements across the board.”

Initiatives Launched Prior to FTA Inspection

SEPTA launched a number of initiatives prior to recent FTA engagement aimed at ensuring safety and security of the system, including:

• Significant investments to attract and retain SEPTA Transit Police officers to address concerns over crime and quality-of-life offenses. SEPTA had a 37% decrease in serious crimes on the system during the first half of 2024 compared to the same period in 2023. The most violent crimes, including aggravated assaults and robberies, decreased by 47%. SEPTA Police are also actively partnering with Philadelphia Police and other law enforcement to increase the overall presence of uniformed police officers on the system. In addition, SEPTA Police have fully launched a Virtual Patrol Unit to monitor live security camera feeds and dispatch officers to incidents more quickly.

• Audio connected to surveillance cameras at the front of buses has been activated to record evidence of threats against bus operators, to aid efforts to enhance security for SEPTA’s frontline workforce.

• Testing is underway for bulletproof shields for operators.

• On-board fare collection policy has been updated to mitigate interactions that put operators in confrontational situations.

• Increasing staffing for frontline positions as well as critical support roles. SEPTA is aggressively recruiting to fill vacancies, and additional personnel have been added to the System Safety Division. SEPTA is also evaluating staffing in other key areas, such as the Control Center.

• Closely examining practices and policies including last summer mandating full-day safety training for all 9,000 employees and utilizing feedback from these sessions to strengthen workplace practices. In addition, the authority is evaluating policies governing hours of service, conducting a full review of its Standard Operating Procedures and establishing an Accident Reduction Coordination Team.

SEPTA is committed to a transparent process surrounding the implementation of Corrective Action Plans to address the FTA’s directives.