California's SamTrans Expands Same-Day Paratransit Pilot

California’s San Mateo County Transit District (SamTrans) is increasing service hours and removing zone restrictions for its same-day paratransit pilot program, following approval by the SamTrans board.

The same-day option is offered to Redi-Wheels ADA eligible customers on a space-available basis with no limits on the number of trips a passenger can request.

Added Accessibility

SamTrans will now combine its current two-zone service area into one, greatly increasing the locations any one user can access, while also including expanded hours.  

“We’ve seen great success so far with the pilot program,” said SamTrans Director of Bus Transportation Ana Rivas. “SamTrans is always looking for ways to improve mobility options. This premium service can enhance the quality of life for our customers with disabilities.”

Since the program went into effect last December, riders have used the same-day paratransit program for a variety of trip purposes, including medical reasons, errands, grocery shopping, and social trips. The trip distance has been averaging just over four miles.

Same-Day Service

Same-day paratransit is considered a premium service and comes with a higher fare than standard Redi-Wheels trips. One-way trips cost $10 for standard fare or $8 with fare assistance.

Eligible customers can request a same-day trip by calling the Redi-Wheels reservation phone number on their paratransit ID card and following the prompts. 

A customer survey will take place this fall, and the 12-month pilot program will conclude and be evaluated in December.