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DART Customer Satisfaction Reaches Six-Year High
Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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Metro Magazine
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SEARCHMENUSEARCHOverall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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If all goes as planned, a six-month pilot project would start in January with three stations and inside a tunnel that connects them. All 38 stations would feature cellular connectivity and Wi-Fi access by July 2018.
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As part of the ongoing process to fix and fortify the system against future catastrophic weather events like Sandy, the agency plans to replace the current emergency booth communication system that provides emergency and security communications between train supervisors and personnel across the subway system.
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The railcars have features designed to reduce deaths and injuries, such as energy-absorbing crush zones. Metrolink had said those features reduced the carnage in February when one of its trains struck a pickup truck that mistakenly drove onto the tracks near Oxnard. The crash killed the engineer and injured 27 passengers.
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As part of this partnership, the KCATA will provide important services to KC Streetcar operations, including inclusion of KC Streetcar into KCATA regional radio operations, inclusion of KC Streetcar in KCATA’s Regional Call Center Passenger Information Hotline and federally-required ADA complementary paratransit service.
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As part of celebrating this milestone, DASH will be on the lookout for the five millionth rider who will be boarding one of the trolleys on Wednesday, Sept. 9, sometime between 9 a.m. and 11:30 a.m.
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Fifty four newly recruited conductors and assistant conductors to assist with passenger safety and comfort, on-time performance and fare collection.
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Keith Jones, formerly of URS Corp., will serve as interim executive director, while Ozell Hayes will serve as interim director for safety, security and training.
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According to the agency, the train station lacks required public telephone technology for people who are deaf or hard of hearing; does not provide a visual information system for passengers waiting outside on platforms to update them about delays and schedule changes.
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Valley Metro’s partnership with Safe Place began in 2013. Teens that are homeless, have left their homes because of abuse or neglect, or have been asked to leave by parents or guardians can seek help at any light rail station 24-hours a day.
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The contract for 15 eight-car CRH380D trainsets is valued at approximately 2.4 billion Chinese RMBs ($381 million U.S., 339 million euro).
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