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DART Customer Satisfaction Reaches Six-Year High
Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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Metro Magazine
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SEARCHMENUSEARCHOverall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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Call center staff play an important role in helping customers feel appreciated.
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In 2008, Elissa Konove was selected as the chief financial officer for the FHWA where she was the senior executive responsible for Federal highway budget, financial, and acquisition matters.
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The agreement, which goes into effect at 1 p.m. Tuesday and applies only to Uber drivers as other ridesharing companies, such as Lyft and Sidecar, have not signed agreements with airport officials.
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The backlog could be wiped out by 2040 if the T spends $765 million annually on the maintenance backlog — rather than the current $610 million.
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The 6.6-mile Expo Line will improve transportation mobility along the corridor, provide an alternative to the heavily-congested I-10 freeway and east-west arterials, and increase the capacity of the transportation system in Los Angeles County.
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Will use HaCon’s timetable information system, HAFAS, which works as a door-to-door information system with real-time data that helps passengers get the most up-to-date information on delays, connection status, service alerts or cancellations.
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The state-of-good-repair project includes ticket vending machines, add fare machines, fare gates and parking validator devices to extend the equipment life while providing new payment functionality that can be used in the future.
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Contract will cover the A Line commuter rail from Union Station to Denver International Airport (scheduled for 2016 opening), as well as ads on the Flatiron Flyer bus rapid transit line that runs along US 36 from Union Station to Boulder.
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Sen. Richard Blumenthal made his first the call for more security in May during the TSA administrator’s confirmation hearing. He said the security and safety enhancement were mandated by Congress in 2007, but are still not implemented.
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The $156 million contract is to install the system on the Queens Boulevard Line, one of the busiest subway lines on the New York City Transit system.
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