ETA Transit Systems to provide ITS for Ore. transit system
The SPOT ITS and its flexible, open architecture allowed the City to implement a variety of new, value-added features that enhanced their riders experience.
The City of Wilsonville, Ore.'s SMART Transit, selected ETA Transit System's flagship intelligent transportation system (ITS), SPOT™.
The SPOT ITS and its flexible, open architecture allowed SMART to implement a variety of new, value-added features that enhanced their riders experience, including real-time arrival predictions, on-board announcements, paratransit scheduling, digital manifests and integration to its existing website.
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SMART's Transit Director, Stephan Lashbrook said, "It was not easy, selecting from among eight well-qualified firms. But, in the end, it was the positive responses from ETA's various references that really put them on top with our review panel. Of the references that I checked, I did not hear a single negative comment about ETA."
Nicole Castonguay, CEO at ETA Transit Systems stated, "At the heart of ETA beats a dedication to helping our customers achieve their operational goals. As much as I would like to say that it's the flexibility that our SPOT ITS offers in meeting this end-and it is true-sometimes it's the culture and dedication of the company itself that sets us apart. Many companies will tout their customer service, but at ETA it's the bedrock upon which we stake our reputation."
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.