MENU
SEARCHTransit management company re-signs contract to manage paratransit operations for nation’s largest transit property.
Cincinnati-based First Transit Inc. has re-signed a contract with New York City Transit (NYCT) to operate the agency’s paratransit command center for at least five more years.
Duties performed by First Transit, which has contracted with NYCT since 1997, include reservations, dispatch and scheduling for all paratransit services.
NYCT’s paratransit command center has a staff of approximately 265 employees. They operate 24 hours a day, seven days a week, and take an average of more than 3 million calls per year.
First Transit, which provides public transit contracting and management services, also runs call centers for the Regional Transit District in Denver, the Illinois Department of Public Aid, the Connecticut Department of Social Services and Arlington County, Va.
The total ridership includes all fixed-route bus service, C-VAN paratransit service, The Current, Vanpool, and special event service. Almost all individual routes saw year-over-year increases from 2024 to 2025.
Read More →
Transit agencies across the U.S. commemorated Transit Equity Day with zero fares and a renewed focus on access and equity.
Read More →
The Renton Transit Center project will relocate and rebuild the Renton Transit Center to better serve the regional Stride S1 line, local King County Metro services, and the future RapidRide I Line.
Read More →
In this episode of METROspectives, METRO’s Executive Editor Alex Roman sits down with Ana-Maria Tomlinson, Director of Strategic & Cross-Sector Programs at the Canadian Standards Association (CSA Group).
Read More →
In this edition, we cover recent appointments and announcements at HDR, NCTD, STV, and more, showcasing the individuals helping to shape the future of transportation.
Read More →
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
Read More →
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
Read More →
Parsons wins the $60M Claremont Extension design contract as the Foothill Gold Line board reaffirms leadership during a pivotal project phase.
Read More →
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
Read More →
The agency ranked top five among mid-sized U.S. transit systems, defined as agencies with 15 million to 50 million annual trips.
Read More →
