METRO Magazine Logo
MenuMENU
SearchSEARCH

FTA Issues Safety Advisory on Proterra Buses

FTA issues Safety Advisory 24-1 advising transit agencies that use certain Proterra-built Phoenix Motorcars buses to make an important software update to correct an overheating issue that can increase the risk of vehicle fire.

October 17, 2024
A Proterra electric bus.

An error in the vehicle controller software may make Proterra built buses at risk of overheating and catching fire.

Photo: Proterra

2 min to read


The Federal Transit Administration (FTA) has issued a safety advisory for transit agencies that Phoenix Motorcars has issued a voluntary safety recall for certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses.

Phoenix Motorcars informed the National Highway Traffic Safety Administration (NHTSA) of a safety defect affecting Proterra 800V Catalyst and Proterra ZX5 transit buses with certain electrical and software architecture.

Ad Loading...

The vehicle controller software on these buses may allow the electrical circuit for the radiator fan to overheat, increasing the risk of a fire. Phoenix Motorcars has issued a recall of the affected vehicles.

Buses to Keep an Eye On

The buses were produced from December 14, 2019 to November 8, 2021, and July 21, 2020 to January 31, 2023 respectively.

According to the information provided to the NHTSA, the electrical connectors and terminals at one rooftop passthrough at issue in the recall are toward the maximum current limit that the terminals are rated for. This is causing radiator fans to run at 100% speed.

Over time and with higher ambient temperatures, the circuit design can result in excessive heat at the terminals and eventually the melting of “wedge locks,” which could result in a thermal event and lead to a fire.

A Quick Fix 

Software updates were previously released as a technical service bulletin. Phoenix Motorcars will redeploy this bulletin as the recall remedy.

Ad Loading...

The update will limit the radiator fan speed to 80%, reducing the load of each fan by approximately 46% and reducing the temperature at each terminal by approximately 71% above ambient without degrading the performance of the cooling system.

Phoenix Motorcars will provide this software remedy free of charge to owners of vehicles within the recall population.

Versions 4.10.2 or above contain the remedy. The version can be referenced on the vehicle’s dashboard.

The FTA recommends that bus transit agencies review their fleets to determine if they contain any of the affected transit buses.

If so, it is recommended that transit agencies download and update vehicle software. Bus transit agencies should continue to monitor their fleets for signs of overheating even after the update is complete to mitigate the risk of fire.

Ad Loading...

Owners may contact Phoenix Motorcars customer service at (909) 987-0815.

Questions or comments regarding this safety advisory are to be directed to Senior Accident Investigator for Transit Safety and Oversight Philip Herbert at (202)-366-5451 or Philip.Herbert@dot.gov.

More Bus

New MobilityJune 5, 2026

Joshua Schank on Transportation Innovation, Risk, and the Future of Mobility

In this edition of METROspectives, Joshua Schank discusses lessons from launching LA Metro’s Office of Extraordinary Innovation, the challenges of advancing new mobility technologies, and much more.

Read More →
A maintenance person with a tablet.
ManagementJune 5, 2026

Reinventing Fleet Maintenance with Real-time Visibility and AI

Transit leaders need to know what needs fixing, where to look, who is responsible, when work is completed, and what it costs without having to chase information across disconnected systems.

Read More →
SamTrans planning for ballot measure
Managementby StaffJune 4, 2026

SamTrans Sets Priorities for Potential Connect Bay Area Revenue

The board-approved framework allocates future funding to maintaining service, rider improvements, equity initiatives, and infrastructure repairs.

Read More →
Ad Loading...
World Cup Crowds Will Test Transit Systems
ManagementJune 3, 2026

When Routine Fails: How Public Transit Must Adapt for the World Cup

The 2026 FIFA World Cup will test transit agencies’ ability to manage unpredictable travel patterns, making real-time data and operational flexibility critical to moving millions of visitors efficiently.

Read More →
Bus Roadeo at APTA Mobility 2026
Busby Staff and News ReportsJune 1, 2026

Photo Highlights from APTA's 2026 Mobility Conference

The photo gallery captures scenes from the conference, including the International Bus Roadeo, exhibit hall activities, the Bus Showcase, and much more.

Read More →
Managementby StaffJune 1, 2026

Chicago's NITA Act Moves Into Next Phase as Service Improvements Begin

Rider-focused improvements will begin rolling out across the system immediately as CTA, Metra, and Pace increase service this summer in the six-county region.

Read More →
Ad Loading...
A SEPTA bus going down the road
Managementby StaffJune 1, 2026

Philadelphia's SEPTA Approves Annual Transit Service Plan

Between 2021 and 2024, SEPTA held more than 200 public meetings — including 144 in-person sessions — throughout the SEPTA service region.

Read More →
frontrunner bus image
SponsoredJune 1, 2026

A True Low-Floor Minibus Design Delivers Better Accessibility and Efficiency for Everyone

As transit demands evolve, so should your fleet. Download the whitepaper to see how the Low-Floor Frontrunner Minibus compares to traditional options.

Read More →
A New Flyer 60-foot articulated bus
Busby StaffMay 29, 2026

WMATA Debuts 'Fares Pay for Service' Awareness Campaign

The campaign was highlighted during a media event at the Paul S. Sarbanes Transit Center in Silver Spring, where WMATA’s GM/CEO Randy Clarke joined Metro Transit Police officers, WMATA management team, board members, and staff to expand fare enforcement and customer education efforts on Metro Bus routes throughout the region.

Read More →
Ad Loading...
Biz Briefs for May 29, 2026

Biz Briefs: Foothill Gold Line Award, Matawan Contract, and More

From strategic partnerships to acquisitions and service expansions, the industry continues to evolve at a rapid pace. Find out all the latest here.

Read More →