METRO Magazine Logo
MenuMENU
SearchSEARCH

Homeland Security Designates For-Hire Transportation as ‘Essential Critical Infrastructure’

This is the first time the private sector, for-hire transportation industry has been explicitly named as part of the nation's critical infrastructure at the federal level.

March 30, 2020
Homeland Security Designates For-Hire Transportation as ‘Essential Critical Infrastructure’

Bus drivers and workers who provide or support intercity, commuter, and charter bus service in support of other essential services or functions.

Photo: Michigan Flyer

2 min to read


In an historic move, the U.S. Department of Homeland Security (DHS) added the for-hire transportation industry to its list of “essential critical infrastructure workers,” a vital designation for fleet operators amid the COVID-19 pandemic.

The designation comes after The Transportation Alliance sent an urgent letter to DHS Acting Secretary Chad Wolf last week.

Ad Loading...

“Mr. Secretary, in order for us to fight this invisible threat, all private sector transportation companies are at your disposal,” TTA President Thomas P. Arrighi wrote in his March 25 letter. “Each vehicle represents an essential piece of equipment in our nation’s toolbox as we work together to end this deadly virus.”

This is the first time the private sector, for-hire transportation industry has been explicitly named as part of the nation’s critical infrastructure at the federal level. Specifically, the newly added provisions cover:

  • Employees supporting personal and commercial transportation services — including taxis, delivery services, vehicle rental services, bicycle maintenance and car-sharing services, and transportation network providers.

  • Bus drivers and workers who provide or support intercity, commuter, and charter bus service in support of other essential services or functions.

“We are grateful to Secretary Wolf and his team for this extremely important designation,” President Arrighi said. “To see such swift action means that our affiliated drivers, employees, and teams will be on the street when America needs us most.”

Ad Loading...

The industry’s enormous array of transportation services in the U.S. is especially vital during the COVID-19 crisis. It includes non-emergency medical transportation for low-income Americans to life-saving medical appointments such as dialysis and chemotherapy; transportation of healthcare workers to hospitals during reduced public transit options; delivery of meals for low-income students; grocery trips for Americans living in food deserts; ADA-compliant vehicle trips for people who use wheelchairs; and numerous other services.

More Management

Railby StaffFebruary 2, 2026

Chicago Region Transit Ridership Grows in 2025

The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.

Read More →
New Mobilityby StaffJanuary 30, 2026

Chicago's Pace Expands VanGo Mobility Program

The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.

Read More →
A blue and white graphic with text reading "Foothill Gold Line: Design Contract Award & 2026 Board Leadership."
Managementby StaffJanuary 30, 2026

Foothill Gold Line Board Awards Claremont Extension Design Contract to Parsons, Maintains Board Leadership for 2026

Parsons wins the $60M Claremont Extension design contract as the Foothill Gold Line board reaffirms leadership during a pivotal project phase.

Read More →
Ad Loading...
Technologyby StaffJanuary 29, 2026

Houston METRO Introduces RideMETRO Fare System

The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.

Read More →
Managementby StaffJanuary 29, 2026

Valley Metro Sees Strong Ridership Growth in 2025

The agency ranked top five among mid-sized U.S. transit systems, defined as agencies with 15 million to 50 million annual trips.

Read More →
A b2x rewards logo and graphic reading "Read. Learn. Earn."
Managementby StaffJanuary 29, 2026

Bobit Business Media Launches B2X Rewards to Engage Transit Industry Professionals

The new program rewards B2B audience readers for engaging with trusted content and suppliers, earning them points toward events, travel, and more.

Read More →
Ad Loading...
Busby StaffJanuary 29, 2026

Subway Customer Satisfaction Reaches Record High, New York MTA Says

The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.

Read More →
Busby StaffJanuary 28, 2026

New Orleans RTA Reaches Agreement with ATU

The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.

Read More →
Managementby StaffJanuary 27, 2026

Keolis Retains Virginia Railway Express Contract

The new contract for Keolis and VRE will commence in July 2026, with the potential to expand to 15 years.

Read More →
Ad Loading...
Busby StaffJanuary 27, 2026

California's OCTA Advances 2026 Initiatives Centered on Balance and Sustainability

The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.

Read More →