The agency says it is closely monitoring guidance from government and health officials as it determines the safest and most efficient way to operate service moving forward. IndyGo
Implementation of a new, grid-based bus network, previously planned by IndyGo for June 2020, will be postponed due to several factors related to the coronavirus outbreak.
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COVID-19 has impacted IndyGo’s operations in many ways. At its March meeting, the IndyGo board authorized staff to begin operating Saturday service on weekdays and temporarily suspend fare collection. It is not clear at this time how long these measures will remain in place. The agency says it is closely monitoring guidance from government and health officials as it determines the safest and most efficient way to operate service moving forward.
In recognition of these impacts, the board approved postponing the implementation of the new network. Other planned service modifications, such as bus stop changes, will also be postponed.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.