MBTA refund plan includes free fares, discounted passes
Commuters who paid for passes this winter and either got no service or disruptive services during snowstorms had said they should be fully compensated, but Secretary of Transportation Stephanie Pollack said full reimbursement would have been too expensive.
BOSTON — The board of directors of the state Department of Transportation voted to give Massachusetts Bay Transportation Authority (MBTA) commuters who pay cash for a ticket free rides on April 24 across its entire system, The Sun Chronicle reported.
Additionally, monthly commuter rail passes for May will come with a 15% discount. Commuters who paid for passes this winter and either got no service or disruptive services during snowstorms had said they should be fully compensated, but Secretary of Transportation Stephanie Pollack said full reimbursement would have been too expensive. For the full story, click here.
More Management
PSTA Modernizes Workforce Management with Digital Bidding System
The award-winning Workforce Transit Modernization project replaced paper bidding with a transparent digital platform, cutting administrative effort while improving access for operators.
Read More →
Chicago to Host Public Transportation's Biggest Gathering at APTA TRANSform & EXPO 2026
North America’s largest public transportation gathering returns to Chicago, connecting transit decision-makers with the technologies, ideas, and partnerships driving the industry forward.
Read More →
New Tricks for Old Bureaucracies: Joshua Schank on Making Transit Innovation Stick
Former LA Metro Chief Innovation Officer Joshua Schank discusses why good ideas aren't enough, how transit agencies can overcome resistance to change, and why today's challenges demand more innovation.
Read More →
Washington's Community Transit Sets Six-Year Roadmap for Growth, Expansion
Approved TDP targets more bus service, new mobility options, Swift BRT expansion, and a potential Everett Transit annexation.
Read More →
OKC Streetcar Makes Zero-Fare Service Permanent
Ridership increased an average of 71% compared with the same period a year earlier during the fare-free pilot.
Read More →
DART Customer Satisfaction Reaches Six-Year High
Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
Read More →
House Surface Transportation Bill Advances as Transit Funding Debate Intensifies
A bipartisan transportation package moving through Congress could redefine how the U.S. funds highways, transit, and motorcoach travel, while igniting new fights over electrification, regulation, and federal priorities.
Read More →
How Data, Strategy, and Community Engagement Are Reshaping Transit
In this edition of METROspectives, strada360 CEO Steve Lassey discusses how transit agencies can better align planning with operations, leverage data to improve decision-making, and build public trust as they prepare for the future of mobility.
Read More →
Amtrak Board Advances Plan to Restructure Organization, Seeks Public Input
The proposal, developed by Amtrak management and approved by the board for further consideration, is intended to modernize the organization's structure while improving accountability, operational efficiency, and customer service.
Read More →
Turn Transit Data Into Action
Discover how leading agencies are using connected technology to gain real-time visibility across operations, improve service reliability, and reduce disruptions.
Read More →