Metro-North prioritized on-time performance over safety, review says
The FRA assessment found management emphasizes on-time performance to the detriment of safe operations and adequate maintenance of its infrastructure, resulting in a deficient safety culture, increased risk and reduced safety on the Metro-North system.
The Federal Railroad Administration (FRA) announced its findings and recommendations from an intensive 60-day comprehensive safety assessment of Metro-North Commuter Railroad.
The assessment, known as Operation Deep Dive, found that Metro-North’s management emphasizes on-time performance to the detriment of safe operations and adequate maintenance of its infrastructure, resulting in a deficient safety culture, increased risk and reduced safety on the Metro-North system.
Ad Loading...
The report requires Metro-North to submit plans to FRA within 60 days on how it will improve the effectiveness of its Safety Department and training programs.
The report instructs Metro-North to take the following actions to mitigate risk and to begin a turnaround of the railroad’s safety culture:
Effective immediately, Metro-North’s senior leadership must put safety front and center and communicate and implement that priority throughout its organization.
Within 60 days, Metro-North shall submit to FRA a plan to improve its Safety Department’s mission and effectiveness, including providing appropriate in-person monitoring of field activities and personnel.
Within 60 days, Metro-North shall submit to FRA a plan to improve its employee training, ensuring that it develops and implements an effective training program for all operating departments.
Ad Loading...
The assessment directs Metro-North to address 25 specific recommendations covering eight safety critical concerns identified by FRA. These include:
Track safety standards
Railroad operating rules
Certification requirements for locomotive engineers and conductors
Safety training for roadway workers and employees who maintain rolling stock
Ad Loading...
Train control systems
Operations Control Center
Fatigue management for maintenance-of-way employees
FRA announced Operation Deep Dive on Dec. 16, 2013 following a train crash near Spuyten Duyvil Station that killed four people and injured nearly 70 others. The tragic accident is one of four notable accidents that occurred on the railroad in 2013.
The company partners with manufacturers such as Kiel Seating, Camira Fabric, and TSI Video, focusing on areas that directly impact both passenger experience and operational performance.
Erin Hockman will officially assume the role on May 7, as current CEO Amanda Wanke departs to take a leadership position with Metro Transit in the Twin Cities.
The survey showed that commute trips still make up the majority of ridership, with most riders boarding 2 to 3 days a week, reflecting hybrid work schedules. Two-thirds of Caltrain riders have access to a car, while 37% of Caltrain riders are considered low-income.
The plan outlines strategies to protect transit infrastructure from extreme weather, prioritize critical investments, and improve system reliability as climate risks intensify.
In this edition, we cover recent appointments and announcements at MCTS, Voith, and more, showcasing the individuals helping to shape the future of transportation.
Advances in data and analytics are giving transit agencies new opportunities to refine maintenance practices, improve efficiency and make more informed decisions about asset performance.
Today’s riders—and the communities you serve—expect more from public transit. While ADA compliance is required, leading transit agencies know that true accessibility also means delivering dignity, efficiency, and a better rider experience. This whitepaper reveals why forward thinking agencies nationwide choose the Low Floor Frontrunner as their first choice for ADA compliant vehicles—setting a new standard with passenger first design, faster boarding, improved safety, and unmatched operational performance.