San Antonio's VIA unveils zoo-themed bus stop shelters
The stop serves VIA’s VIVA culture route and is part of VIA’s ongoing Passenger Amenities Improvement Program, which includes the improvement of 1,000 existing bus stops throughout the VIA service area.
(L to R) Kara Campbell, Animal Care Specialist, San Antonio Zoo (holding “Twig”); Bob Comeaux, VIA Board of Trustees Member; Jeffrey C. Arndt, President/CEO, VIA Metropolitan Transit; Tim Morrow, CEO/Executive Director, San Antonio Zoological Society; A. David Marne, VIA Board of Trustees Member; Sara Escobedo, Animal Care Specialist, San Antonio Zoo (holding “Cindy”)
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(L to R) Kara Campbell, Animal Care Specialist, San Antonio Zoo (holding “Twig”); Bob Comeaux, VIA Board of Trustees Member; Jeffrey C. Arndt, President/CEO, VIA Metropolitan Transit; Tim Morrow, CEO/Executive Director, San Antonio Zoological Society; A. David Marne, VIA Board of Trustees Member; Sara Escobedo, Animal Care Specialist, San Antonio Zoo (holding “Cindy”)
VIA Metropolitan Transit and San Antonio Zoo unveiled a custom-designed VIA bus shelter that connects visitors to the Broadway corridor and Will Smith Zoo School. The stop serves VIA’s VIVA culture route (11B) and is part of VIA’s ongoing Passenger Amenities Improvement Program, which includes the improvement of 1,000 existing bus stops throughout the VIA service area.
“The custom branding for this shelter was designed in partnership with San Antonio Zoo to create a unique experience for visitors — one that reflects the rich culture along the VIVA corridors” VIA President/CEO Jeffrey C. Arndt said. “Just as VIA connects us to opportunity, VIVA connects us to adventure and to destinations like the zoo that make the heart of San Antonio special. As we plan for the transportation needs of our region, partnerships like these ensure that our customers’ quality of life is enhanced through public transit options.”
This bus stop improvement brings the total number of sheltered stops in the VIA service area to more than 2,250. Streamlined and modern, the new Next-Gen shelter design provides comfortable, covered seating, and sidewalk and ADA improvements to assist all passengers in making travel safer and connections smoother.
“San Antonio Zoo is thrilled to be a part of the VIVA Culture route,” said Tim Morrow, CEO and executive director of San Antonio Zoo. “We’re excited to join with VIA Metropolitan Transit to unveil these new zoo-themed bus stops that will further enhance our beautiful city.”
The bus shelter is on St. Mary’s street, just a short walk from the Train Depot, San Antonio Zoo, Brackenridge Park, and the Japanese Tea Garden. Two other zoo-themed bus stops are on Tuleta Drive, giving San Antonians access to Alamo Stadium, Trinity University, and Will Smith Zoo School.
With its completion, VIA will now provide sheltered locations for 95% of boardings throughout its system. In keeping with VIA’s ongoing commitment to support local-, small-, and minority-owned businesses, approximately 73% of the work done in connection with the program went to DBE/SBE companies.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.