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The subway, Long Island Rail Road, and Metro-North Railroad all recorded record-highs for on-time performance in 2025.
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Amid a historic capital program focused on state-of-good-repair investments, subway safety also improved, with major crimes down 3.2% year-over-year and nearly 10% below 2019 levels.
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Safety, on-time performance, and customer experience are critical elements in intercity bus operations. But getting them right doesn’t come down to plans or protocols alone. It comes down to execution. How well your team performs on the ground, in real time, is what defines success.
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A closer look at ridership trends, demographic shifts, and the broader impacts of service reductions reveals why maintaining, and even improving, bus service levels should be a top priority in 2025.
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The agency completes systemwide rollout of ATO, improving speed, safety, and reliability while reducing travel times and paving the way for a more modern, efficient transit experience.
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Much is being said and written about the uncertainty in Washington, DC. What we know to be certain is that yesteryear’s argument of “give us more money and we will make it better” will unlikely carry the day.
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The first two months of 2025 have seen exceptional service for Metro-North Railroad with an upward trajectory in both ridership and on-time performance, including a 100% on-time performance day across all three train lines earlier this month.
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The railroad’s on-time performance record was 95.65% — the best in its history excluding 2020-22 during the COVID-19 pandemic.
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There is major capital work underway to fortify and improve the Metro-North network.
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The Copper Line will serve four stations between El Cajon Transit Center and Santee Trolley Station every 15 minutes every day for most of the day.
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