As Amtrak closes its 2025 Fiscal Year, the company reports a year of growth with record ridership and revenue tied to improvements in the customer experience.

“Amtrak’s operational success is not just about moving more people — it’s about moving them better,” said Amtrak President Roger Harris. “These results show what’s possible when we lead with purpose. By prioritizing reliability and the customer experience, we’re laying the foundation for the next generation of passenger rail in America.”

Amtrak provided 34.5 million customer trips — setting all-time records for both ridership and revenue for the second consecutive year. Amtrak increased network capacity by 4.3% despite the challenges of an aging fleet and, according to a company release, customers responded with a “strong demand for quality service,” driving revenue that outpaced ridership.

“Amtrak’s growth is a preview of what’s possible when everyone is working together to help get the American people where they need to go,” said U.S. Transportation Secretary Sean P. Duffy.

Preliminary results for FY25 (Oct. 2024 – Sept. 2025) include:

• Ridership: 34.5 million customer trips, a 5.1% increase over FY24 and an all-time record.

• Adjusted Ticket Revenue: $2.7 billion — a first in Amtrak’s history and 10.4% higher year-over-year

• Total Operating Revenue: $3.9 billion, a 9.1% increase over FY24.

• Customer On-time Performance: Northeast Regional trains reached their highest on-time performance in recent years this September.

• Customer Service: Surpassed systemwide customer service goals, with historical bests in Wi-Fi, food and beverage, train status communications, and station signage.

• Miles Traveled: Amtrak passengers logged 6.9 billion miles in FY25, a new all-time high.

• New Services, New Trains: Made history with the launch of Amtrak Mardi Gras Service along the Gulf Coast and NextGen Acela on the Northeast Corridor; Borealis service drew over a quarter million riders in the Midwest since its FY24 debut.

• Capital Investments: Record $5.5 billion — up nearly 25% year-over-year — in major projects and state-of-good-repair initiatives.

• Adjusted Operating Earnings: Improved by 15.1% over FY24 to ($598.4 million), on track to achieve train operational profitability by FY28.