Management & Operations

NYCT, Visa set to launch contactless cards to ride subways and buses

Posted on May 22, 2019

Starting May 31, New York City riders can tap to pay and ride using their Chase/VISA contactless cards at select subway stations, and on all Staten Island buses.
VISA
Starting May 31, New York City riders can tap to pay and ride using their Chase/VISA contactless cards at select subway stations, and on all Staten Island buses.VISA

Chase customers can soon benefit from an easier way to get around town by tapping their Visa contactless cards to ride New York City's subways and buses, removing the need to stand in line to purchase or load a separate transit card.

Taking public transportation to get to and from work, school or home is a critical part of daily life but can often lead to friction for riders.

  • More than two-thirds (67%) of riders have missed a train while waiting in line to reload a transit card, according to a recent Visa survey of more than 1,000 New Yorkers who take public transportation.
  • Eight out of ten (83%) people surveyed said they have had trouble getting their transit card to work at the turnstile.
  • And two-thirds (66%) have left or forgotten funds on a transit card, at an average of $35.10 lost.
  • Customers can soon simply tap their Chase Visa contactless cards or mobile device at the turnstile to ride the subway or bus.
  • Whether a local or visitor to New York City, the rider experience is the same – fast, easy and secure.

Starting May 31, riders can tap to pay and ride at subway stations along the 4/5/6 lines between the Grand Central-42nd St. station and the Atlantic Ave-Barclays Center station, and on all Staten Island buses. Over time, all New York City subway lines and bus routes will accept contactless payments.

The Chase merchant services team also worked on the creation and implementation of a new payment system to help the MTA accept tap-to-pay for its new OMNY fare payment system. This allows consumers to use their own tap to pay cards and mobile wallets to travel, providing passengers a speedy experience at the turnstiles. The technology will be available to other transit systems.

The MTA is the first U.S. transit agency to implement contactless payments using Visa's global transit framework, allowing riders to use any Visa credential — whether it be a Visa contactless card, mobile device or wearable — with the same trust and security as any other payment processed on Visa's global payment network.

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