Conduent bringing digital, cashless payment options to NJ Transit
As part of the project, more than 500 ticket vending machines, 200 platform validators, and 65 fare gates will be refreshed to accept payments via mobile phones and contactless bank cards.
Conduent Transportation, a business unit of Conduent Inc., is incorporating advances in payment technologies into NJ TRANSIT’s fare payment system that will enable customers to “tap and ride” using their mobile devices and other cashless payment methods, such as contactless bank cards.
As part of the project, more than 500 ticket vending machines, 200 platform validators, and 65 fare gates will be refreshed to accept payments via mobile phones and contactless bank cards. Conduent will also add 2,500 validators on buses so riders can easily tap on to validate or pay their fare.
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Conduent’s contract with NJ TRANSIT began earlier this year and will include four phases over a five-year period. The company’s travel account system, once upgraded, will securely process all user transactions, deducting fares from riders’ account balances, recognizing a monthly plan, or directly debiting their payment card, or their PayPal, Apple Pay or Google Pay account. Customers will also be able to access their transit accounts to view transaction details and manage their travel expenses.
Conduent Transportation is a leading provider of public transportation and mobility solutions — including electronic toll collection, parking management, and advanced transit and safety systems — that offer automated, analytics-based, and personalized services for government agencies and their constituents. The company has been helping transportation clients for more than 40 years and operates in 27 countries.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.