The Toronto Transit Commission (TTC) will increase staff visibility and on-vehicle checks, and begin installing a pilot AI-assisted track intrusion warning system.

The actions, and more, are part of the new and enhanced measures outlined in the “Advancing Safety on the TTC: 2026 Focus Areas Plan” report, which is going to the TTC Board on June 3.

The TTC’s Focus Areas Plan

As part of this plan, the TTC intends to:

• Increase staff visibility in stations and conduct on-vehicle checks during peak hours, and fare inspection on subways at other times.
• Improve the deployment of provincial offenses officers, Special Constables, station supervisors, and security guards to be more dynamic and data-informed.
• Improve coordination of services for vulnerable people in need of social services or shelter, so they don’t have to stay overnight in transit.
• Expand the use of body-worn and in-station cameras to act as a deterrent to anti-social behavior.
• Pilot a targeted in-station announcement system in key locations to reduce disruptive behavior and delays.
• Advance an additional $6 million in funding for the Bloor Yonge Capacity Improvement Project to prepare the platform for edge doors in the future and $2 million to pilot NYC-style platform barriers at TMU Station this year.

“Safety is paramount to everything we do at the TTC; whether that’s individual safety or the safety of our infrastructure and vehicles,” said TTC CEO Mandeep S. Lali. “Using data to inform our decisions, we will strategically roll out these new initiatives to ensure they are of maximum benefit to our customers and employees.”

Increasing Safety, Security, and Well-being

In addition to the enhanced measures this year, the TTC continues to advance a range of community safety and security measures, as outlined in the TTC Community Safety, Security, and Well-Being Plan, such as:

• Expanded the Toronto Community Crisis Service pilot program to support mental health-related calls in subway stations.
• Increased the number of Streets to Homes outreach workers by 10 to provide additional support on the surface network.
• Completed de-escalation training for frontline employees.
• Launched customer campaigns promoting courtesy, appropriate behavior, and safety awareness, including initiatives to highlight available safety features, resources, and the SafeTTC app.
• Deployed Neighborhood Community Officers on the subway network.
• Established 24/7 Transit Special Constable support within Transit Control to support SafeTTC app correspondences and CCTV playback requests.
• Partnered with the Toronto Police Service to deliver community safety events.
• Advanced work to expand criminal protection for transit workers through Bill C-14, which has passed third reading in the House of Commons and is being considered in the Senate.
• Launched a nine-week safety-informed youth PEERS pilot program in partnership with TDSB, City of Toronto, and Toronto Police Service.