Charles Frazier is the new Rock Region METRO executive director. Photo: Rock Region METRO
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Charles Frazier is the new Rock Region METRO executive director. Photo: Rock Region METRO
The METRO Board of Directors announced the hiring of Charles Frazier, current assistant director of Palm Tran in Palm Beach County, Fla., as the new Rock Region METRO executive director.
Frazier has 22 years of experience as an administrator, serving in the Palm Beach County administration as division director of electronic services and security and manager of network services for the county, in addition to serving on the Palm Tran leadership team.
He is among 25 public transportation officials selected for the year-long American Public Transportation Association leadership program, designed to help participants develop their skills and prepare them for senior and executive leadership roles. His first day at METRO will be Monday, June 25.
Frazier was one of three finalist candidates who completed a vetting process managed by Springsted Waters Executive Recruitment of Dallas and the METRO Board of Directors personnel committee.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.