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Heather Redfern

Public Information Manager, SEPTA

 

Public Transit Has 'Perks' With Loyalty Programs

The benefits of using public transit are many — environmentally friendly, less stressful than driving and no time wasted sitting in traffic, to name a few. For commuters in cities like Philadelphia, Los Angeles and Montreal, there are even more advantages for using transit — discounts at local businesses for using bus/train/trolley passes.

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Transit Dispatchesby Heather RedfernMarch 30, 2016

Introducing the Next Generation of Engineers, Architects to Careers in Transit

For many college engineering and architecture students, it’s probably a good bet that they have not given much consideration to careers in public transportation. Members of the SEPTA's Engineering, Maintenance and Construction Division have worked closely with Philadelphia-area university students to introduce them to job opportunities in the realm of mass transit.

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Transit Dispatchesby Heather RedfernFebruary 24, 2016

How a Multifaceted Plan Helped SEPTA Weather Jonas

Winter Storm Jonas socked Philadelphia with 22.4 inches of snow in January. In some areas of the five-county SEPTA service region, snowfall totals were well over two feet. As a result of forecasted high winds, zero visibility and significant snow, SEPTA suspended service on all modes — with the exception of the Market-Frankford and Broad Street subway-elevated lines, its two busiest routes — beginning at 4 a.m. on Saturday, Jan. 23.

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Transit Dispatchesby Heather RedfernJanuary 20, 2016

Transportation Funding a Win for All

With more money from the federal level, transit agencies will be able to make crucial infrastructure fixes, replace vehicles and possibly dust off “wish list” improvements projects long-shelved due to lack of capital. The Southeastern Pennsylvania Transportation Authority knows what a difference government support of public transportation can make.

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Transit Dispatchesby Heather RedfernDecember 14, 2015

Passenger Etiquette: Taking Rudeness Out of the Ride

We’ve all been there — stuck behind the bus rider “oversharing” his or her phone conversation or next to the person who thinks a subway smorgasbord is a great idea. How does one handle unacceptable behaviors that seem to have become the norm? In September 2014, the Southeastern Pennsylvania Transportation Authority (SEPTA) introduced “Dude It’s Rude,” a direct message campaign that addresses passenger etiquette and quality of ride issues on all SEPTA vehicles.

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Transit Dispatchesby Heather RedfernOctober 21, 2015

How Transit Was Key to Moving the Masses During Papal Visit

In case you missed it, Pope Francis visited America — and was followed by hundreds of thousands of pilgrims during his stops in Washington, D.C., New York City and Philadelphia. It’s fitting, given Pope Francis’ penchant for public transportation, that transit played a key role in taking the masses to papal visit activities.

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Transit Dispatchesby Heather RedfernSeptember 23, 2015

A (Ticket) Leap of Faith for Papal Rail Passes

Typically, when riding the rails in the Philadelphia region, Southeastern Pennsylvania Transportation Authority customers can purchase daily, weekly or monthly passes — even onboard tickets — for their journeys. But the weekend of Sept. 26 to 27 will be far from a typical weekend in Philadelphia — Pope Francis will be in town, along with an estimated 1.5 to two million people attending public events along the city’s Benjamin Franklin Parkway.

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Transit Dispatchesby Heather RedfernAugust 26, 2015

The Fight to Reduce Bus Operator Assaults

Transit authority operators nationwide have been victims of sometimes brutally violent acts, but in Philadelphia, the Southeastern Pennsylvania Transportation Authority has had a decrease in bus operator assaults by almost 60% since 2011. How did they do that?

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Transit Dispatchesby Heather RedfernJuly 22, 2015

Challenges of Positive Train Control Implementation

While PTC may have just recently entered the consciousness of the public at-large, it has been an issue for freight and commuter rail systems since Congress passed the Rail Safety Improvement Act (RSIA) (P.L. 110-432) in 2008 following the collision between a Metrolink commuter train and a Union Pacific freight train in Los Angeles. Since that time, rail organizations have been working toward meeting the federally-mandated PTC implementation deadline of December 31, 2015. With less than six months to go, several commuter rail systems have said that, not only will they not meet the deadline, they will need several more years before having full PTC implementation on their trains.

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Transit Dispatchesby Heather RedfernJune 24, 2015

[Blog] Keeping the Rails Running in Time of Tragedy

In times of disaster or tragedy, public transit agencies are frequently called upon to assist their communities and other transportation organizations. In case of fire, evacuation or accident, buses may be used to shelter or transport the displaced or injured, or serve as a respite site for first responders.

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