METRO Magazine Logo
MenuMENU
SearchSEARCH

Maintaining Station Elevators & Escalators is a National Effort

For some public transit riders, the first mode of travel they take every day is not a transit authority’s trains or buses, but rather the elevators and escalators to get to a station’s platforms or vehicles. And to keep them moving, elevators and escalators require as much attention as an organization’s fleet.

Heather Redfern
Heather RedfernPublic Information Manager, SEPTA
Read Heather's Posts
November 22, 2013
Maintaining Station Elevators & Escalators is a National Effort

Alex Rosmondo, SEPTA mechanical maintenance manager and instructor, demonstrates the mock-ups SEPTA uses in its training facility.

Photo: SEPTA

3 min to read


For some public transit riders, the first mode of travel they take every day is not a transit authority’s trains or buses, but rather the elevators and escalators to get to a station’s platforms or vehicles. And to keep them moving, elevators and escalators require as much attention as an organization’s fleet.

Where some transit organizations outsource escalator and elevator repairs to third party contractors, other agencies like Washington Metropolitan Area Transit Authority (WMATA), New York City Transit (NYCT) and the Southeastern Pennsylvania Transportation Authority (SEPTA) have brought the work in-house, with their own dedicated mechanics, trained by the organizations.

“Elevators and escalators take a lot of abuse,” said Alex Rosmondo, SEPTA mechanical maintenance manager and instructor. “The equipment operates around the clock, in places where they are exposed to the elements or prone to acts of vandalism. Having our own crews allows us to stay on top of the elevators and escalators with daily, weekly, monthly and annual inspections.”

Getting Hands-On Maintenance Experience

To prepare employees for working on the people movers, SEPTA, as well as WMATA and NYCT, created labs to give mechanics hands-on experience with the equipment.  

“We can’t take elevators and escalators in the field out of service to train our apprentices and incumbent mechanics,” said Rosmondo. “Our facility allows our team to participate in simulation training on hydraulic and electrical mock-ups, with parts they will find in the field.”  

SEPTA’s training facility will also be outfitted with a full-size demonstration escalator and elevator with real-life functionality.

Ad Loading...

“Utilizing our in-house resources has been extremely beneficial for SEPTA,” said Jeff Knueppel, SEPTA’s Deputy GM. “We have the ability to respond to equipment issues quickly, which in turn has resulted in solid elevator and escalator reliability numbers.”  

“Elevators and escalators take a lot of abuse,” said Rosmondo. “The equipment operates around the clock, in places where they are exposed to the elements or prone to acts of vandalism. Having our own crews allows us to stay on top of the elevators and escalators with daily, weekly, monthly and annual inspections.”

Photo: SEPTA



Not only does SEPTA work on its own elevator and escalator training and upkeep but, as part of an industry-wide consortium, collaborates with transit authorities across the country on the development of a national Transit Elevator/Escalator Maintenance Training and Apprenticeship Program adhering to standards set forth by the American Public Transportation Association (APTA).

The project is administered by the Transportation Learning Center and supported with matching funds from the Federal Transit Administration. Joining SEPTA, WMATA and NYCT in the consortium are Bay Area Rapid Transit (BART), Metropolitan Atlanta Rapid Transit Authority (MARTA) and Chicago Transit Authority (CTA), and their union partners.

The consortium was established in 2009 out of necessity. "New technology, like digital controls, combined with many current technicians nearing retirement age, meant that SEPTA and other agencies needed more training,” said Jack Clark, deputy director of the Transportation Learning Center. “Add to that the accessibility requirements for riders with disabilities and increasing needs for accessibility in an aging ridership, and the training needs become acute. The Consortium represented the first national effort to build the skills of the transit elevator/escalator technicians instead of relying on outside vendors.”

Ed LaGuardia, SEPTA’s recently retired chief engineering officer of bridges & buildings, was a national leader in transit elevator and escalator maintenance and played an instrumental role in gathering key people to be involved in the consortium and define industry training standards.

SEPTA, as part of an industry-wide consortium, collaborates with transit authorities across the country on the development of a national Transit Elevator/Escalator Maintenance Training and Apprenticeship Program adhering to standards set by APTA.

Photo: SEPTA



“In addition to Ed’s expertise, we are fortunate to have the unprecedented cooperation of labor and management,” said Clark. “We have union and management representatives working together to develop the program. It’s been a good experience.”

To date, the consortium has more than 30 courses designed and used in pilots for the three-year apprentice program. Rosmondo is a member of the consortium’s Course Development Team.

“Working with agencies across the country has been helpful. We all share similar experiences and face the same challenges even though we are in different parts of the country,” Rosmondo said. “We can share ideas. The resources are out there for us to do our jobs even better.”

In case you missed it... Read our METRO blog, "Why transit should pay attention to Uber"

Subscribe to Our Newsletter

More Blogposts

Transit Dispatchesby Dan Verbsky January 26, 2026

How Digital Signage is Reshaping the Traveler Experience at Transportation Hubs

What was once a landscape of static signs has evolved into a responsive, immersive environment powered by real-time visual communication.

Read More →
Transit Dispatchesby Giles BaileyDecember 19, 2025

Latest Trends in Urban Mobility from Polis Conference 2025

Polis comprises cities and regions, as well as corporate partners, from across Europe, promoting the development and implementation of sustainable mobility. This year’s event had over a thousand attendees across various policy forums and an exhibition.

Read More →
Transit Dispatchesby Timothy MenardOctober 29, 2025

Why Transit Leaders Require Better Tools for Operational Clarity In Today’s Tech-Fragmented Environment

Across North America and beyond, transit agency officials are contending with a perfect storm of operational headaches and strategic challenges that hamper daily service and long-term progress.

Read More →
Ad Loading...
Transit Dispatchesby Colin Parent October 22, 2025

The Powerless Brokers: Why California Can’t Build Transit

It is no secret that transit in the U.S. is slow and expensive to build.

Read More →
Transit Dispatchesby Anna AllwrightSeptember 24, 2025

Why Transport Sustainability Should Focus on People Instead of Cars

Simply incentivizing electrification is not enough to make a meaningful impact; we must shift our focus toward prioritizing public transportation and infrastructure.

Read More →
Transit Dispatchesby Timothy MenardSeptember 2, 2025

Transit ROI & System Efficiencies Will Drive 'Big, Beautiful' Transit Funding

For many years, the narrative surrounding public transit improvements has been heavily weighted toward environmental gains and carbon reduction. While these are undeniably crucial long-term benefits, the immediate focus of this new funding environment is firmly on demonstrable system efficiencies and a clear return on investment.

Read More →
Ad Loading...
Transit Dispatchesby Mark R. AeschAugust 12, 2025

Getting Better on Purpose

The notion of agencies being over- or underfunded, I argued, doesn’t hold up. If an agency wants to turn up the heat — to grow beyond the status quo — it must demonstrate measurable value.

Read More →
Transit Dispatchesby Mark R. AeschJuly 15, 2025

The Fiscal Lessons of Goldilocks

Some agencies might suggest they are funded in the public transportation space. Some complain that they are funded too little. I have never heard a public transportation executive proclaim that they are funded too much. And if no public agencies are funded too much, then, by definition, none are funded too little. To steal from Goldilocks’ thinking, they are all funded just right.

Read More →
Transit Dispatchesby Giles BaileyJuly 1, 2025

UITP Congress Charts the Next Era of Public Transport

From East Asia to Europe, more than 400 exhibitors and 70 sessions tackled global mobility challenges — highlighting AI, automation, and urban transit equity in the race toward a carbon-free future.

Read More →
Ad Loading...
Transit Dispatchesby Laramie Bowron June 25, 2025

Why Bus Service Cuts Should Be the Last Resort for Transit Agencies

A closer look at ridership trends, demographic shifts, and the broader impacts of service reductions reveals why maintaining, and even improving, bus service levels should be a top priority in 2025.

Read More →
Ad Loading...