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Transit Dispatchesby Heather RedfernFebruary 24, 2016

How a Multifaceted Plan Helped SEPTA Weather Jonas

Winter Storm Jonas socked Philadelphia with 22.4 inches of snow in January. In some areas of the five-county SEPTA service region, snowfall totals were well over two feet. As a result of forecasted high winds, zero visibility and significant snow, SEPTA suspended service on all modes — with the exception of the Market-Frankford and Broad Street subway-elevated lines, its two busiest routes — beginning at 4 a.m. on Saturday, Jan. 23.

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Safety Cornerby Louie MaielloFebruary 2, 2016

The Fixed-Post Bus Dispatcher...A Disappearing Act

When official-plated transit authority vehicles were scarce and basically reserved for those in upper management to go about their daily business to and from meetings, etc..., road control would be the responsibility of the “fixed-post foot dispatcher.” Not all of these positions have been eliminated, but I wonder if any readers remember the stability and sense of control that was present while the foot dispatcher was on post?

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Transit Dispatchesby Rick WoodJanuary 27, 2016

How Wayfinding Tech Makes It Easy to Deliver Transit Info to Customers

Wayfinding — the science of navigation in public spaces and cognitive load — a term used to describe the intellectual pressure that is placed upon a person during decision making situations — are inextricably linked when discussing the successful use of a public transportation network and to understand how they work together...

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Transit Dispatchesby Heather RedfernJanuary 20, 2016

Transportation Funding a Win for All

With more money from the federal level, transit agencies will be able to make crucial infrastructure fixes, replace vehicles and possibly dust off “wish list” improvements projects long-shelved due to lack of capital. The Southeastern Pennsylvania Transportation Authority knows what a difference government support of public transportation can make.

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Transit Dispatchesby Alan WulkanDecember 30, 2015

Experiencing two terrorist attacks personally...what are the odds?

On my way back from Paris on November 20, I thought what are the odds that someone was in Paris during the recent horrific terrorist attacks and in New York on 9/11 and watched in horror as the World Trade Center Towers came down? But that is just what happened to me

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Safety Cornerby Steve MentzerDecember 28, 2015

Adjust Your Bus Mirrors before Leaving the Yard

One agency decided to conduct a “safety blitz” to determine whether mirrors were being set correctly and discovered, much to their surprise, that a growing number of operators were leaving the yard in a mad rush to avoid being late — deciding to adjust their mirrors at their first available opportunity. What they learned was that many of these operators left the yard with every intention of setting their mirrors correctly. However, once these operators began servicing their routes — the task appeared to "slip their minds."

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Transit Dispatchesby Heather RedfernDecember 14, 2015

Passenger Etiquette: Taking Rudeness Out of the Ride

We’ve all been there — stuck behind the bus rider “oversharing” his or her phone conversation or next to the person who thinks a subway smorgasbord is a great idea. How does one handle unacceptable behaviors that seem to have become the norm? In September 2014, the Southeastern Pennsylvania Transportation Authority (SEPTA) introduced “Dude It’s Rude,” a direct message campaign that addresses passenger etiquette and quality of ride issues on all SEPTA vehicles.

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Safety Cornerby Louie MaielloNovember 23, 2015

Key Steps to Managing Left-Turning Buses and Pedestrian Safety

Bus operators are not blindfolded. Operators are trained and required to identify potential hazards, based on their forward planning skills. With regard to left turns, these so called “blind spots” are really areas behind the left A-pillar/mirror that are “temporarily” obstructed to the operator, not blind to the operator. The key here is for the operators to utilize their observation and forward planning skills to minimize the time that their vision is temporarily obstructed. The pedestrian that regrettably becomes a victim of bus contact should be in the clear view of the operator long before arriving at the location where the contact occurred. Pedestrians are not “coming out of nowhere!"

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Transit Dispatchesby Zach StoneNovember 18, 2015

Cost-Effective Ways to Develop More Resilient Transit Employees

There is an epidemic of safety accidents, absenteeism and high turnover among transit’s front line employees and it’s bleeding the transportation industry billions of dollars. But the inoculation may be closer than you think. Employee engagement is the best immunization for what’s ailing the industry.

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Safety Cornerby Steve MentzerNovember 11, 2015

How Effective Scanning Helps Bus Operators See Potential Driving Hazards

The world is a very busy place. We rely on our eyes to provide us with information that will keep us from harm as we operate our vehicles. It is difficult to over-emphasize the importance of effective scanning in order to recognize potential hazards early enough so appropriate action can be taken to avoid conflict. As a result, we spend a lot of time advising operators how often they should scan their mirrors, where to look for hazards, and how to bring objects into view that may be temporarily obstructed, and so on.

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Transit Dispatchesby Rodell NotbohmOctober 23, 2015

Video Surveillance Technology: Utilizing Data to Advance Transit Safety

Video surveillance technology is a vital component to transit and rail operations as agencies recognize the value such solutions offer. A comprehensive system does more than deliver high quality video and audio recordings. Supporting data and software tools increase the efficiency of agencies’ video management operations, substantiate liability claims and investigations, and promote safety for both passengers and operators alike.

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Transit Dispatchesby Heather RedfernOctober 21, 2015

How Transit Was Key to Moving the Masses During Papal Visit

In case you missed it, Pope Francis visited America — and was followed by hundreds of thousands of pilgrims during his stops in Washington, D.C., New York City and Philadelphia. It’s fitting, given Pope Francis’ penchant for public transportation, that transit played a key role in taking the masses to papal visit activities.

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