Best of METROspectives: Industry Leaders Driving the Future of Transit & Motorcoach
From navigating post-pandemic growth to rethinking customer engagement and operational efficiency, these five standout interviews offer invaluable insights from leaders who are shaping what’s next.
2025 was a banner year for METRO's videos, however, stay tuned to see what 2026 has in store.
Credit: METRO Magazine
3 min to read
As 2025 winds down, METROspectives looks back at some of our most impactful conversations of the year — discussions that highlighted innovation, leadership, and resilience across the public transportation and motorcoach industries.
From navigating post-pandemic growth to rethinking customer engagement and operational efficiency, these five standout interviews offer invaluable insights from leaders who are shaping what’s next. Whether you're an agency executive, operator, or vendor partner, their experiences and advice can help inform your next move.
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Here’s a look at some of our top conversations from the year:
The State of Intercity Bus Lines with Flix North America’s CEO Kai Boysan
In this episode, Kai Boysan, CEO of FlixBus, offers a fascinating look into the global growth of one of the world’s most disruptive intercity bus platforms. He discusses how FlixBus has leveraged data, technology, and asset-light partnerships to rapidly expand in North America while maintaining high service standards and affordability. Boysan explores the shift in traveler behavior post-pandemic, the role of digitalization in bus operations, and how FlixBus balances efficiency with sustainability goals.
Rebranding and More with WeDriveU’s President/CEO Erick Van Wagenen
Erik Van Wagenen, President/CEO of WeDriveU, dives into the evolution of corporate and campus mobility, detailing how shuttle programs are being reimagined to meet today’s hybrid work demands. He explains how WeDriveU partners with large employers, universities, and public entities to offer tailored mobility solutions that prioritize accessibility, sustainability, and user experience. Van Wegenen highlights the importance of reliable data, employer-driven service models, and how electrification is reshaping fleet investments.
Taking Forest River to the Next Level and More with Douglas Wright
In this insightful discussion, Douglas Wright shares how Forest River is redefining reliability and responsibility in the bus manufacturing space. Wright walks us through how the company weathered the challenges of COVID-19, chip shortages, and changing customer expectations —emerging leaner, stronger, and more agile. He discusses Forest River’s commitment to continuous improvement, recent investments in production facilities, and its high-coverage warranty model that’s reshaping how operators view long-term value. From QR code-based maintenance systems to fleet standardization, Wright emphasizes a user-centric approach to bus design and aftersales support.
50 Years of MV Transportation and More with Gary Coles
Gary Coles brings a decades-spanning perspective to this conversation, highlighting how MV Transportation is delivering high-impact mobility solutions across fixed-route, paratransit, and microtransit markets. Coles talks about MV’s leadership in accessibility, its workforce development programs, and how the company uses data analytics to drive real-time service improvements. He explains the role of public-private partnerships in expanding access. He touches on the future of transit operations in a world increasingly shaped by rider expectations and on-demand models.
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Tariffs, the Motorcoach Industry and More with ABA President/CEO Fred Ferguson
In this episode, Fred Ferguson, Vice President at the American Bus Association (ABA), provides a timely update on the state of the motorcoach industry from both a policy and advocacy lens. He discusses the ABA’s priorities in Washington, D.C., including infrastructure investment, driver recruitment, and regulatory reform. Ferguson also shares insight into the shifting demographics of travelers, the need for stronger federal recognition of the private motorcoach sector, and how ABA supports members with resources, data, and lobbying strength.
BONUS: Bus Tech Talk with CCW’s Mark Hollenbeck
In 2025, METRO also introduced Bus Tech Talk, hosted by METRO’s Alex Roman and Complete Coach Works’ Mark Hollenbeck, which features discussions with maintenance officials from public transit’s front lines.
In this episode, the hosts sit down with Charlie Busse, Chief Operating Officer at Connect Transit, to explore how the agency is tackling today’s most pressing challenges in fleet operations, sustainability, and modernization. Busse shares insights into Connect Transit’s journey toward electrification, emphasizing the importance of long-term planning and infrastructure readiness. He also discusses the agency’s strategic approach to maintenance and facilities management, and how leveraging new technologies has improved service reliability and operational efficiency.
Advances in data and analytics are giving transit agencies new opportunities to refine maintenance practices, improve efficiency and make more informed decisions about asset performance.
Today’s riders—and the communities you serve—expect more from public transit. While ADA compliance is required, leading transit agencies know that true accessibility also means delivering dignity, efficiency, and a better rider experience. This whitepaper reveals why forward thinking agencies nationwide choose the Low Floor Frontrunner as their first choice for ADA compliant vehicles—setting a new standard with passenger first design, faster boarding, improved safety, and unmatched operational performance.
Maryland to rebid major bridge contract as the Build America Bureau commits $20 million to accelerate project planning and public-private partnerships across 17 states.
Deck: In Part 2 of a two-part conversation, AC Transit’s director of maintenance joins co-hosts Alex Roman and Mark Hollenbeck to discuss his maintenance team’s work with various types of vehicle, training, augmented reality, and more.
In this Consultant Roundtable, Carmen C. Cham shares insights on how agencies can create spaces that are intuitive, connected and built for long-term impact.
The approved contract modification will increase funding for transit security officer services to a total not-to-exceed amount of $32.1 million, ensuring a continued and visible security presence across DART’s buses, trains, stations, and facilities.
Under this extension, Keolis will continue to manage and operate fixed-route bus service across the East Valley, serving communities including Tempe, Mesa, Chandler, Scottsdale, the town of Gilbert, parts of Phoenix, and the Gila River Indian Community.
